Ameritas

At Ameritas Group, we put our customers first. And second. And third. Always. That’s why we’re able to provide over 4.8 million people with quality dental, vision and hearing care plans that fit their specific needs. And why we’re ready and able to provide millions more with the same impeccable service.

But it’s about more than just providing coverage. It’s about building and maintaining strong relationships and protecting the smiles, sights and sounds of a lifetime.

We’ve been serving customers since the mid-1970s and our process is very simple. We do whatever it takes to help our customers get the care they need, which includes:

• Processing over 3.6 million claims and answering nearly 1.4 million phone calls each year for multiple distribution systems

• Having a standard claims processing turnaround time of just 5-10 business days

• Handling customized plan deductibles, coinsurance levels, maximums and claim allowances

• Being so meticulous that our accuracy of processed claims exceeds 99%

• Providing English- and Spanish-speaking call center representatives and multilingual interpretation through our language service

In addition, our Customer Connections call center is a certified Center of Excellence, performing in the top 10 percent of all call centers in its industry. Certification is based on BenchmarkPortal’s patented scientific methods for measuring operational metrics and customer/agent satisfaction. Developed by Purdue University’s Center for Customer-Driven Quality, BenchmarkPortal is the largest call center benchmarking program of its kind in the world.

To find out more, call 800-776-9446 or contact the Ameritas Group Sales Office nearest you.

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